Refunds:
- Refunds or replacements are available for products with manufacturing defects.
- Refund requests can take up to 5 working days to process.
- Refunds will be initiated within 3-4 days to the same method of payment used for the purchase.
Cancellations:
- Orders cannot be canceled once they are packed and dispatched.
- No refunds will be issued for products damaged by the customer.
- If you wish to cancel your order before it has been dispatched, please contact us immediately.
Return Process:
- Returns can be initiated within 3-4 days once the order is received.
- To initiate a return, please contact our customer service team with your order details and reason for return.
- Once your return is approved, you can either bring the product to our store or arrange for it to be shipped back to us.
Exceptions:
- Refunds and replacements are not available for products damaged due to customer misuse or neglect.
- Custom or personalized orders are non-refundable unless they arrive damaged or defective.
Pricing Policy
Pricing Structure:
- We offer bulk discounts for large orders.
- Prices are determined based on the quality and quantity of the products.
Price Changes:
- Prices are fixed once an order is placed and will not change.
- We reserve the right to change our prices at any time without prior notice, except for orders that have already been placed.
Taxes and Fees:
- Taxes are calculated at checkout and added to the total order amount.
- Any additional fees, such as handling or customs fees, will be communicated to the customer at the time of order placement.
Promotions and Discounts:
- We offer promotions and discounts periodically, including stock clearance sales.
- Terms and conditions for using discount codes or promotions will be specified at the time of the promotion.
- Discounts cannot be combined with other offers unless explicitly stated.
Payment Terms:
- Full payment is required at the time of purchase.
- We accept various payment methods including cash, credit/debit cards, and digital payment platforms.